General Terms and Conditions

AgriStore di Cosenza V. hereby informs customers that the sale of the products in its catalogue is carried out in full compliance with the legislation currently in force governing e-commerce and, in particular:

• the Italian Civil Code, and in particular Articles 1496-bis et seq. concerning consumer contracts;
• Legislative Decree 50/92 concerning contracts negotiated away from business premises;
• Legislative Decree 185/99

implementing “Directive 97/7/EC on the protection of consumers in respect of distance contracts”.

Please note that pursuant to Articles 3-4 of Legislative Decree No. 185 of 22 May 1999, the consumer must receive from the supplier, in writing (or on another durable medium available and accessible to the consumer), in good time and before the conclusion of any time-limited contract, the following information:

(Article 3)

a) the identity of the supplier and, in the case of contracts requiring advance payment, the supplier's address;

b) the essential characteristics of the goods or services;

c) the price of the goods or services, including all taxes and duties;

d) delivery costs;

e) payment methods: Postepay top-up, PayPal, advance bank transfer, cash on delivery and instalment payment.

The methods for delivery of the goods or provision of the service and any other form of performance of the contract, which takes place within 5-6 working days (1-2 days are required for packaging and 3-4 days from the collection date), although these times may be longer for islands. Certain types of products (indicated on the individual product pages) are not immediately available and therefore require a few additional days. Upon delivery, it is essential to carefully inspect the condition of the package in detail and report any possible irregularity concerning the condition of the packaging to the carrier.

Delivery Times to European Countries

• Austria 72/120h
• Belgium 72/120h
• France 72/120h
• France (Corsica) 72/120h
• Germany 72/120h
• Great Britain 72/120h
• Great Britain (Islands, Scotland, Northern Ireland) 96/120h
• Luxembourg 72/120h
• Spain 72/120h
• Spain (Balearic Islands) 96/120h

f) the existence of the right of withdrawal or its exclusion pursuant to Article 5, paragraph 3;

g) the methods and time limits for returning or collecting the goods in the event that the right of withdrawal is exercised;

h) the cost of using the means of distance communication, where calculated on a basis other than the basic rate;

i) the period of validity of the offer and price;

l) the minimum duration of the contract in the case of contracts for the supply of products or provision of services on a continuing or recurring basis;

m) Discount vouchers will only be applied to products that are not already on promotion.

Provisions of the Consumer Code in force since 1 July 2023.

On 1 July 2023, the provisions of Legislative Decree No. 26 of 7 March 2023 (amending the Consumer Code) concerning price reduction announcements entered into force, with the aim of ensuring greater transparency and protection for consumers. The new legislation applies to both online and in-store sales.

What changes: under the new legislation, every price reduction announcement must indicate, in addition to the discounted sale price resulting from the promotion, the lowest sale price applied to consumers generally during the 30 days preceding the price reduction.

The website therefore undertakes to display the discounted sale price and the lowest price applied to consumers generally during the 30 days preceding the reduction, specifying the discount percentage.

In addition to discounts, promotions and price reduction announcements, the website may also display the manufacturer's recommended retail price alongside the sale price, specifically identified so that it can be distinguished from promotional initiatives.

The requirement to indicate the lowest price applied during the preceding 30 days does not apply in the case of:

• Launches of new products,
• Below-cost sales.

The reviews published on the website www.agristorecosenza.it are submitted independently by purchasers, who are the only users able to leave a review for a product they have purchased.

After receiving a review, the AgriStore di Cosenza V. team verifies its authenticity and the appropriateness of the language used.

Reviews imported from our stores on major marketplaces may also be displayed. These are always verified purchases and can be identified by a clear reference to the relevant marketplace.

The payment methods accepted on this website are as follows:

PayPal

PayPal is an immediate payment method that also allows you to protect your credit card information through innovative security and fraud-prevention systems. A small surcharge corresponding to the fees charged by PayPal applies to this payment method.

Immediate credit

Postepay

By selecting this payment method, you can pay for your order directly using your card. Simply proceed to checkout, select Credit Cards, Postepay, Sofort and then, on the following screen, select the payment network for your card (e.g. Visa, Mastercard, Maestro). You can also make a bank transfer through Sofort from this screen.

Immediate credit

Bank Transfer

The bank transfer must include the order number and date, as well as the purchaser's first and last name, in the payment reference. With this payment method, the goods will be dispatched once the funds have been received.

Our bank details:

Beneficiary: Cosenza Vincenzo
Bank: Fideuram S.p.A.
IBAN: IT21M0329601601000065010946

Funds credited within 3/5 working days

Cash on Delivery

Cash on delivery means payment in cash to the carrier at the time the purchased product is delivered: €4.5 must be added to the cost of the product and shipping as a contribution towards the cash-on-delivery service (charged by the carriers).

Payment must be made exclusively in cash, using banknotes or coins, directly to the carrier. Bank drafts and bank cheques will not be accepted for this payment method. This payment method is valid only for amounts below €200.

Instalment Payment

This payment method is provided through the SOISY platform, which participates in the innovative social lending system, i.e. lending between private individuals. It is one of the most commonly used forms of consumer lending and provides a number of benefits for the end customer. First and foremost, it offers the possibility of obtaining a more favourable average interest rate than traditional channels thanks to lower intermediary costs. In addition, streamlined procedures make it possible to speed up the process, obtaining a quotation in 2 minutes and a decision in 5 minutes, with the documentation provided being checked within 24 hours and the loan subsequently disbursed. The entire process is carried out securely, as the institution is authorised by the Bank of Italy. The loan amount may range from a minimum of €250 to a maximum of €15,000. The application must be completed entirely online by selecting the “Instalment Payment” payment method and following the indicated procedure.

The methods for delivery of the goods or provision of the service and any other form of performance of the contract take place within 5-6 working days (1-2 days are required for packaging and 3-4 days from the collection date), although these times may be longer for islands. Certain types of products (indicated on the individual purchase pages) are not immediately available and therefore require a few additional days.

In B2C sales contracts where the seller is responsible for arranging shipment, the risk of loss of or damage to the goods for reasons not attributable to the seller passes to the consumer only when the consumer, or a third party designated by the consumer other than the carrier, physically takes possession of the goods.

NB. Upon delivery, it is essential to carefully inspect the condition of the package in detail and report any possible irregularity concerning the condition of the packaging to the carrier.

In accordance with the provisions of the Consumer Code, the customer has the right to withdraw from any distance contract, without any penalty and without giving any reason, within 14 working days, in the case of goods, from the date on which they are received by the consumer.

How to Exercise the Right of Withdrawal (Legislative Decree No. 206/2005)

• The right of withdrawal is exercised by sending, within the prescribed period, written notice to the geographical address of the supplier's registered premises by registered letter with acknowledgement of receipt. The notice may also be sent within the same period by telegram, telex or facsimile, provided that it is confirmed by registered letter with acknowledgement of receipt within the following 48 hours.
  
  The letter must specify the bank details to which the Customer wishes the amount paid for the purchase of the goods to be refunded.
• If the goods have already been delivered, the consumer must return them or make them available to the supplier or to a person designated by the supplier, in accordance with the methods and time limits established by the contract. The deadline for returning the goods is fourteen days from the date on which notice is given of the intention to withdraw from the contract.
  
  The Customer must return the products intact and, where possible, in their original packaging, together with the invoice (if requested) or receipt.
• The only costs payable by the consumer for exercising the statutory right of withdrawal are the direct costs of returning the goods to the sender, where expressly provided for by the distance contract.
  
  Shipment from the Customer to the Supplier is at the Customer's expense and risk.
• If the right of withdrawal is exercised by the consumer in accordance with the provisions of this article, the supplier is required to refund the amounts paid by the consumer. The refund must be made free of charge, as soon as possible and in any event within fourteen days from the date on which notice of withdrawal is given, or from the time the returned goods are received at the warehouse.

To exercise this right, the customer must send written notice (registered letter with acknowledgement of receipt) to:

AgriStore di Cosenza Vincenzo
Via G. Amendola, 146
87011 Cassano allo Ionio (CS)

To exercise your right, you can also use the standard form: download it here

following the provisions of Legislative Decree No. 206/2005.

AgriStore di Cosenza V. will accept the returned goods subject to verification that the products have been returned in their original condition and with their original packaging. It is advisable to cover the product's original packaging with additional protective packaging in order to preserve its integrity and protect it from writing or labels.

RETURN SHIPPING COSTS IN THE EVENT OF WITHDRAWAL

In the event of withdrawal, AgriStore di Cosenza V. cannot reimburse the costs of returning the goods.

What is the legal guarantee?

The legal guarantee of conformity is provided for by the Consumer Code (Articles 128 et seq.) and protects consumers when they purchase defective products, products that malfunction or products that are not suitable for the use declared by the seller or for which goods of that type are generally intended.

Against whom can it be enforced?

The consumer may exercise their rights under the legal guarantee of conformity directly against the seller of the goods, even where the seller is different from the manufacturer.

Scope of the legal guarantee

Where there is a lack of conformity, the consumer is entitled, at their choice, to have the defective goods repaired or replaced by the seller free of charge, unless the requested remedy is impossible or excessively costly compared with the alternative. If replacement or repair is not possible, the consumer is nevertheless entitled to a reduction in the price or to receive a refund amount proportionate to the value of the goods, upon returning the defective product to the seller.

Duration of the legal guarantee

The legal guarantee lasts for two years from delivery of the goods and must be invoked by the consumer upon discovering the defect. Proof of purchase (tax receipt or sales receipt) must therefore always be retained; it is advisable to make a photocopy immediately because thermal receipt paper may fade over time. Clauses inserted by professionals into contracts or general contractual terms with consumers that limit the duration of the legal guarantee or exclude it may constitute unfair terms pursuant to Article 33, paragraph 2, letter b), of the Consumer Code.

Seller's obligations

The seller must:

• Take delivery of the defective product in order to determine whether or not the malfunction is caused by a lack of conformity. In particular: (i) for defects appearing within the first six months from the date of delivery of the product, the cost of verification is always borne by the seller because the defect is presumed to have existed at the time of delivery; (ii) thereafter, only where the malfunction is not caused by a lack of conformity may the consumer be asked to reimburse the reasonable cost, specified in advance, incurred by the seller in carrying out the verification;
• Once a lack of conformity has been established, repair or replace the goods within a reasonable period from the request and without charging the consumer any costs.

Difference between the legal guarantee and commercial guarantees

Commercial guarantees, whether free of charge or paid, offered by the manufacturer or retailer do not replace or limit the legal guarantee of conformity, compared with which they may have a different scope and/or duration. Anyone offering commercial guarantees must always specify that these are separate from and additional to the legal guarantee of conformity protecting consumers.

Our After-Sales Service, staffed by helpful and specialised personnel, handles all issues that may arise from the moment a product leaves our warehouses and throughout the entire warranty period. Contact our After-Sales Service.

When submitting a complaint, please specify:

• Product name
• Purchase date and order or invoice number
• Problem encountered

These Conditions of Sale and, consequently, the sales contracts concluded through online purchases or purchases made at our premises between AgriStore di Cosenza V. and Customers are governed by and interpreted in accordance with Italian law. Legislative Decree No. 70 of 9 April 2003 concerning electronic commerce applies and, where Customers are consumers, Legislative Decree No. 206 of 6 September 2005, as subsequently amended and supplemented (Consumer Code), also applies.

In any dispute concerning these General Conditions of Sale and the sales contracts, where the Customer is a natural person who purchased the products for personal needs and not for professional purposes, territorial jurisdiction shall mandatorily lie with the court of the Customer's place of residence/domicile. Otherwise, where the Customer is classified as a business customer and therefore purchases for their professional activity, exclusive jurisdiction shall lie with the Court of Castrovillari (CS) or, alternatively and at our discretion, the Court of Cosenza (CS).

Pursuant to Article 49, paragraph 1, letter V of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), the customer may make use of the Joint Conciliation procedure.

The procedure may be initiated if, after submitting a complaint to the company, the consumer has not received a response within 45 days or has received a response that they do not consider satisfactory.

A customer who decides to use the Joint Conciliation procedure must submit the application to: conciliazione@consorzionetcomm.it. For further information, please refer to:

https://www.consorzionetcomm.it/spazio-consumatori/segnalazioni/conciliazione-paritetica/